I was alerted by one of our other Agents about your comment and as the owner of Celtic Signings I wanted to reach out to you to set the record straight quickly.
While I do operate the company with only a small team, I assure you that it would be impossible for me to do it alone. 2016 was a record shattering year for most of us in the industry. We were lucky see enough to add 7 new accounts in the 4th quarter that pushed our monthly volume far beyond what is normal for us. The truth is that I was reluctant to hire more staff out of the fear for the impact more interest rate increases would have on our industry. The result is that each member of my team was super stretched to accomplish more while ensuring that each assignment entrusted to us was completed successfully.
Your comment is a glaring example to me of an unacceptable break down in a key part of the process I have in place that requires my immediate attention. I assure you that if we missed getting you paid for your work it was not done intentionally. We respect each of our closing partners and would never knowingly not pay an Agent that did a good job for us.
Please accept my public apology and my personal committment to investigate your payment issue and get it resolved quickly. Not because of your comment but because it is simply the right thing to do.
Building a company is very much about the overall daily interactions we have with our clients, our vendors and each individual that we come in contact with along the way. As a small business owner I am committed to making it a positive experience each and every time. Thank you for showing me an area where we need to quickly improve in the new year.
If anyone ever has an issue you can call Eva, Lauren, Pat or Jim in the office at 856-424-9105 or I would welcome your call directly to my cell phone at 856-261-3494.
Celtic Signings, LLC