I had an odd situation this week and would like to know your feedback as to how you would handle it. I had a signing company reach out to me at10:45 pm for a signing the next morning at 8:30am. The package was 165 pages which I printed and flagged for the closing. When I contacted the client the next morning he cancelled, as he told the Bank he wanted the signing moved to the following Monday. Later that evening around 5:30 pm I received the same order from the signing company requesting to close at 7:30 pm and then continued to receive notices requesting to close the loan asap and the signing went up to $200 and then was posted with a different signing company for $100. My questions are as follows: 1) What is the latest time you would contact a client in the evening wither by phone call or text? 2) Would you have taken the signing for $200 even though you know the client communicated they desired a Monday closing? I suspected there was push for a same day closing so the documents did not need to be updated. Let me know how you would have handled this.
As to #1 - 9:00pm is the latest time I’d contact signers
As to #2 - i’d have accepted and contacted signer, saying “I realize you wanted it Monday but lender wants to close this evening” - if they refuse, convey that to signing company/title/lender. Maybe company can reach out to signer and save the signing for you
And I can’t resist addressing your earlier statement - “signing company reach out to me at 10:45pm” - no company (in fact, my own family!) would not be reaching me at that ungodly hour.
8pm is the latest I call, and late evening appointments I have a cut off of 7pm currently because I’m an early bird.
That; particular order I would not have accepted. Anyone trying to contact me that late isn’t going to reach me. I get up usually at 4;30am.
Agree with both of above. Mostly with Linda. I’d try to get signer and bank on same page. Frankly, I probably wouldn’t have even received the notice as I’d be sleeping
“About those call times, states can have stricter rules than the federal 8 AM to 9 PM. You should look into your state’s laws about businesses calling residents. I would’ve totally taken the $200 offer and been flexible with the scheduling. Seems like the company offering $200 couldn’t get the order assigned, so the title company source out to another company that offered $100. If you’d taken the first offer at $200, but the signer(s) wanted to reschedule, the $200 fee wouldn’t change; just the date/time. The other company wouldn’t have been involved. This kind of thing is pretty normal in this industry; we have to be able to roll with the punches because things change all the time.”
#LOL - I would have been sleep too…..
I am with cfletcher on this , I would have accepted the signing and then communicated with the client to schedule the signing, because once you’ve connected with them the appointment time is really BETWEEN YOU AND THEM, unless there is a deadline to close once you decide the time with the client the lender will have to adjust or lose the client,
Depends on whether I wanted a 7:30 appointment (I rarely take appointments later than 6:00). As far as when I would contact a client, if the signing was that evening, it would be anytime until I was able to confirm the appointment with them. Normally, I wouldn’t call them on the phone past 7:00 or so, but I would text them at any time. If the client had accepted that appointment time then I would assume that is a non-issue.
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