I recently received a request for a Remote Online Notary (RON) service from a team lead within the title and close department at ServiceLink. During our conversation, he inquired about the Remote Online Notary (RON) platform I utilize for my clients. I initially mentioned BlueNotary, but he had informed me that it wasn’t on their approved list of platforms. Fortunately, based on ServiceLink’s provided list, I have an existing working relationship with Nexsys Clearsign and am authorized to use their platform for these services. The team lead then asked about my fee structure, and I quoted them a rate of $100, which he readily accepted. It’s important to note that Nexsys Clearsign operates as a closed system, primarily working with title companies rather than directly with individual Loan Signing Agents (LSAs). As a follow-up, I logged into both the ServiceLink and Nexsys Clearsign platforms to check for the assigned order; however, the assignment had not been uploaded to either system. Consequently, I plan to reach out to both the Nexsys Clear Sign and the ServiceLink representatives on Monday morning. My intention is to respectfully request that they promptly upload the order to the system and initiate the invitation process for the signer. It’s also worth mentioning that it has been approximately nine months since I last provided services through ServiceLink. In the past, a ServiceLink representative had communicated that my fee schedule was considered somewhat high and not in alignment with their current fee structure, which resulted in my account being placed on what they termed a “hold status.” Therefore, I am somewhat concerned and my hope is that ServiceLink will not attempt to circumvent the agreement and take the order away from me, especially given that they are known to compensate their RON agents with lower fees compared to what I charge. I firmly believe that opportunities often present themselves in the most unexpected and unforeseen ways, and it is of utmost importance to always be well-prepared and strategically positioned to effectively seize and capitalize on these opportunities when they inevitably arise.
I hope this gets straightened out for you.
@cfletcher Hmmm . . . 
There’s much to ponder on this scenario!
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Thank You for sharing your direct experience on this situation. 
This information will be helpful to nearly all Notary Cafe members. Also, Thanks in Advance for returning to provide the updates!
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@cNsa5, I will provide an update.
@brucem1213 Thanks, I stay hopeful and positive. It’s just another day in the life of being a LSA.
Glad you posted about this as I too am a RON provider, while I have not had any work come through for it yet, I’ll BOLO for issues such as these. Thanks for sharing
Update to the outcome:
Remember in the beginning the representative presented a list of his company approved RON platforms. Well things didn’t occur as expected, because neither Nexsys Clear Sign or Pavaso would be used. The Servicelink representative sent me the following emails this morning:
- “Hi Carl, I’m sorry for the misunderstanding but I was just informed that we only have access to PROOF. I believe we need to cancel this appointment with you since we cannot access the system you are requesting. I’m sorry.”
- I mentioned that I am approved to use Proof (formerly known as Notarize). The representative replied, “Great! I’ve never used the platform before but I do have a login (we are new to the RON process). Let me get logged in and see if I can figure out how to upload and flag docs and assign to you.”
It had to be a platform that I haven’t used in a year and on top of things I found out that Proof had revoked my certificate. Well, I submitted a support ticket and got the matter resolved, but not before the loss of the order. Around 3PM this afternoon, Proof sent this notice to me, “Thank you for contacting Proof. I’m Lauren, your Proof Support Associate. I was able to locate this ticket and it looks like the issue has been resolved. If there is still anything support can help with, let us know.” Guess this order just wasn’t meant to be. No matter what I tried, things kept going sideways and I didn’t get it. Like I said, this business throws us challenges every day! Who thought this business would be easy? In times like these, I think about this bible scripture Jeremiah 29:11 and keep pushing forward.
My understanding with Proof is if you are signed up as an independent notary (NST) then you cannot work under a title company that is on Proof. I had this experience a year ago. I could not even use a different email. Thankfully, my go to platform (Pactima) is Stewart approved and I can use it for that particular signing service.
In regards to Service Link, I am confused. They have not rolled out RON in my state yet, but have one client that does IPEN and those must be done through Stavvy.
Dawn you are correct. Proof will not allow you to have an Independent account and work under a Title account such as Service Link. They reached out to me several months ago to work on their RON panel but I refused because they only pay $25 per closing. I was told that because of their volume, I could obtain numerous closings per day to compensate. No matter how many you get offered, it still takes a certain amount of time to get connected and get through the documents properly so I felt $25 was offensive with my vast RON experience. I too use Pactima as my primary RON platform and very pleased with them. Carl, my suggestions is to move on from Service Link if you are looking for a $100 signing fee.
@TexasTerri 
Thank You for your helpful, detailed, & insightful information about Remote Online Notarization [RON] platform arrangements.
Your post will be helpful to nearly all Notary Cafe members.
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Back in 2020, ServiceLink offered me $650 to do their RON stuff. They used Pavaso, and I did a few jobs for them. But when I found out they only wanted to pay $25, I said no way. So, I was surprised when they contacted me again, agreeing to my fee, but using a different platform. If they’re using Proof for real estate, I bet they’re paying more than $25.
Unfortunately Carl, PROOF only pays $25 for their real estate closings. This is where the standard is being set for the lowball RON fees. Other Title companies are paying this also because they can get notaries from PROOF who will do them so the won’t have to compete to ‘catch’ orders from the open call platform. Again, I consider the fees insulting but others seem not to mind.
Im afraid they went another way ..they dont pay you when they get someone for half that fee.
RON on east coast were starting around $25-35. .last year ..i dont guess its much higher. I don’t do them
@CAFRAN2 RON fees are like mobile signings, companies usually decide the price. Rarely do we get to negotiate the fees, but GNW is a whole different thing.
I just want to make sure….if a signing services hires you to do a RON and your platform and theirs is PROOF, you can’t accept the order. But if you get direct business not thru a signing services you can use PROOF and set your own fee? I do have multiple approved RON platforms but I’m trying to see which one works best for me when I bring my own clients.