This was a totally new situation. I had a signing, went very smoothly, minimum questions about documents, signed and completed in 30 minutes. The next day, I receive a phone call from this client, and she sounded muffled/garbled and was on speaker phone. I kept telling her I couldn’t understand her and she finally got loud enough for me to understand her. You name it, she called me that. Told me if I didn’t do this or that she was coming to beat my a$$ and she knew where I lived. More names and she told me not to try her. This went on for what felt like and eternity. I was standing in a parking lot with my husband and he said my mouth dropped open and I went pale then I lost it. My husband didn’t know what was going on but he thought I was going to pull someone through the phone and beat the you know what out of them. I told her the best thing she could do was lose my phone number and remember that I DID know where she lived. I did ask her who the he{{ she thought she was calling and threatening and trying to intimidate me over what? Well, I contacted the signing company and the title company. They were very supportive and understood which made me think this was woman was not mentally stable and they sent me in there anyway. I contacted an attorney I work with on a regular basis and was told there would be repercussions if this wasn’t handled immediately. Signing company had my check to me in less than a week with extra funds! This entire month has been very trying. I’ve heard of March madness but I thought it pertained to something else! (
I have to smile/laugh about it now or I would quite this line of work)
Everyone is going to get at least one of these loonies…guaranteed.
Well we aren’t shrinks. I’d have told her good bye. I laugh when people say I know your address. Yeah good luck I’m never there.
I’ve encountered this kind of thing when I was a bank fraud investigator. The best tool for dealing with stuff like this is to just quietly hang up and block the caller.
I’m glad it was over the phone. This was a very high crime rate neighborhood and I’m glad it didn’t happen there.
Fortunately, the crime rate in my service area is quite negligible. But, when I know I’m in a problematic area (crime, drugs, gangs, etc.), I inform the signing service that it’s too dangerous to risk going in and I decline to do the order. Two times this has happened as I recall and both times, the signing service completely understood and called me off the job and paid my trip fee. I don’t know what happened with the signings.
Because I communicate, act professionally and do a great job on all my signings, I seldom have contention with the signing services I work with.
A spoonful of sugar helps the medicine go down. Works both ways.
Absolutely! I didn’t mind as much in the middle of the day in this particular area, and the signing went very well. I had no way of knowing that the next day this client would go off the deep end. There was no telltale sign or suspicious behavior during the signing. I hate to think I’m left with judging people by the area they live. Actually, the county of which I live, and the surrounding counties are rural, and crime rates are probably as bad as the larger city areas. This county for instance…millionaires scattered about, poverty lives across the road. Ok, I’m getting into another subject. Makes decisions hard. That signing company was supportive and apologetic.
I don’t even take signings in neighborhoods that I wouldn’t go to under any normal circumstances, especially not at night.