I received a siging with the time TBD, my question is it up to the client to choose the time and date, this is for a closing that will close on 10/7/2025, the platform is signingorder.com, I received this on Friday for the appointment on Monday the 6th with TBD on it. When I confirmed the client she wished to meet Sunday 10/5 I updated it with her explanation that her husband could not be ther Monday, but have not gotten a response from the title company approving the update day and time. Should I go ahead and meet the client on the day she requested and change the date on my notary block they sent with the 6th on it?
You have to have approval ~ in my experience.
It’s hard when the companies are closed on weekends but give you signings and no way to get any help, the problem is that her husband is not available on Monday the 6th the docs need to be shipped on the 6th and the gave a TBD time.
Also the client stated she was affraid of doing this on Monday and not having time to make sure everything will be okay, I think I will still go on Sunday to at least have them sign, because Monday they wouldn’t get signed anyway.
If you have the documents, and the signers said it was approved, I’d probably go ahead and do it if I couldn’t reach title or the service. The service has to reach title as well.
Make sure the RTC forms are dated correctly if there are any. If you wait until the 6th and her husband can’t sign it’s a lost order anyway.
I would not close on the Sunday unless you have company approval - all the numbers are going to change if you do it two days in advance of what was scheduled (10/7 you said). Especially in a refi where they’re probably paying off another mortgage - the payoff will change as will the RTC dates.
Unfortunately, the signers cannot always drive the bus their way…I understand you wanting to get it signed and applaud you for that, but without company approval I would not do it.
JMO
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I would strongly advise against expending undue mental energy pondering the abbreviation “TBD.” Considering our function as a dedicated notary/loan signing agent concierge service, our primary obligation is to provide comprehensive notarial assistance directly to the clientele of our lender partners. This entails not only executing the notarization process with precision but also ensuring a consistently smooth and convenient experience for each customer. Concerning the specifics of dates and the intricacies of lending agreements, these aspects reside distinctly outside the parameters of our responsibilities. However, we are absolutely committed to meticulously verifying the accuracy of dates presented on all Right-to-Cancel (RTC) documentation. Furthermore, it is imperative that our notarial blocks consistently reflect the precise, current date on which the notarization is performed. The most significant cause for concern, in my opinion, is the potential absence of readily available support from lenders, mortgage institutions, or the involved signing services, especially when unforeseen issues or questions arise.
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Hey guys I appreciate all the feedback and well advised I did not go to the signing Thanks.
BUT ON ANOTHER NOTE, I just received a text from someone that I signed for and before you all say do not give them any info, I directed them to followup with Freedom mortgage.
They asked me for their tracking number from their signing because they went on to the site and it said their home was in foreclosure, I do not know what is happening there and do not want to get involved, my question is do I just say sorry I cannot get involved with this they need to followup with the lender.
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@bluejmobilenotary. I think what you told them was fine; if pressed I might have told them I don’t have that info any longer
You’re right…don’t need to get in the middle of that mess. If their home is in foreclosure, they already know who to contact…and it’s not you.. 
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Normally, the TBD is to “to be determined”, but if the signing is a refinance, HELOC, Seller, Purchase or typical signing to be signed on that specific date then the signer would need to get back with the lender to coordinate a different signing date, and you could inform the signing service, title company or lender depending on who hired you to possibly get them to assist in that coordination.
However, if it is a Loan Modification then usually most services allow you to schedule, coordinate, re-schedule the date and time as needed with the signer(s) provided it is completed by the date allowed on the documents.
I would not change the date without consulting with the title company first. That’s usually a big no-no. I sometimes change the time when the borrower requests earlier or later on the same day, but with the provision that the title company approves it. Immediately after my discussion with the borrower, I’ll let the title company know what was agreed to and get their stamp of approval.
I usually don’t respond to TBD signing requests because I just like to be told when and where and then decide whether I want it or not.
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I used to love them because it usually meant “get it signed on xx date at a time that fits with your schedule and that of the signers”. Gave us more latitude
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If the documents say the 7th, you have to close on that date. I’ve seen specific instructions that require the documents to be signed on the date of the documents with no exceptions.
I don’t see anything wrong with providing a tracking number to the signer. I never had anyone tell me not to. If anything, it assures the client that things have gone according to plan.
In my experience TBD has been used when there is a range of dates or times that the notary and signer can agree to together. For me they have always been non-loan related, ie seller or estate planning. I’ve also been doing more signings for attorney offices by helping their clients fill out paperwork. For those ones I have been given the ok to work with the signer to pick a date and time. Attorneys usually pay more for my services and are wonderful to work with
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@abbottirene 
Absolutely Agree! In fact, the majority of the signers I work with take an image of the tracking # (or the entire label) at the signing table.
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Never have I ever had a signer ask for the tracking number or take a photo of the shipping label at the table.
Either have I. The most I get from them in that regard is “You’re going to be shipping this out….right?”
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Agree Steve - similar. The only one I had was someone ask me “where are you going to drop this” - I had instructions to drop at a UPS drop box (not my favorite method…but) and there was one right on the corner near the signing location - when I told them that they told me “don’t use THAT box - they never collect from there…thank you very much, signers…went to UPS store
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I’ve had them suggest drop off locations. I always tell them that I have my favorites that I stop at on my way back (always a Fedex Office or UPS Store). I would never use a drop box where I don’t get a receipt. The one time that I would do that would be the one time that the package would get lost 
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