We all have to endure the various and sometimes complicated systems used by the signing services. Most of them, I’ve got down but Townsgate and a few others, I could (and do) do without. Waiting three days to send an invoice seems archaic to me and put the burden on me to get paid. It’s not enough, I guess, to do all the stuff they want us to do just to get the order, complete the order to their specifications and then invoice them three days later. Nah, I closed them out a year ago.
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I was thinking the same thing. At one point I had sticky notes on my computer screen for reminders. Every time I looked at them I thought to my self… “This is crazy!”
I finally figured it out myself too. It would be nice if they would simply answer their phones…
I’ve just had a problem with them that is not clearing up. Did a signing, this was the one that got canceled three times. Found out at the table it was an issue with the lender who kept producing a closing disclosure that did not match the conversation so they would not sign.
They pointed out several times that they were not married. They were co-borrowers and both on the deed but both single. Then when I brought out the signed application the woman hit the roof and called the loan officer refused to sign was angry because it had been mentioned before.
Showed her the Deed that identified them as unmarried showed them the funding sheet that identified them as unmarried so we finished. I made a trip report and noted the 1003 caused significant isses.
The next day when I had 4 appointments out of county I was called by the TG closer who asked if I could print and take the corrected 1003 to get it signed. Indicated an additional trip fee would be required and was promised the agreed upon additional trip fee. (even charged less than the original signing.)
Got a confirmation order form but it was the same order number as the original trip. If anyone knows their invoicing system it won’t take duplicated order numbers. So I have emailed called emailed and called and reached vendor manaqement accounts payable the closing manager and the assistant closing manager and absolutely no one will respond to my email.
Then I got a request to do an assignment 4/29 that was originally sent me 4/9 but canceled but now the paperwork was good would I go.
So I sent another email forwarding the request to a closing supervisor and indicated I would not be able to do that order until the payable issue from 4/15 was resolved.
Not one reply, peep, nothing.
I will continue to send follow up emails because it’s not the $90 trip fee. It’s the refusal to respond to about nine email request for response that will ensure I am not available for any other orders.
I have been patient and calm throughout. But now I guess I’ll tell everyone about it. Because I’m thoroughly disappointed that no one seems to have any desire to do what they promised to do which was pay me the $90 to go get the corrected 1003 signed which the borrowers said they’d cancel the transaction if they didn’t get it fixed.
So that’s disappointing. I’ve done dozens with no issue. But ignoring someone with a legitimate concern is not a good way to retain the services of a competent notary who is rated 100% A on their vendor profile having never returned an error.
Oh, well.
I hate that this happened to you. I had a similar issue with Townsgate just two weeks ago. They sent me out on a closing that was canceled but not told to me until after I had arrived at the place the borrower and I were meeting. I sent the Escrow officer an email after making numerous calls that I would like a print and travel fee. The canceled assignment was rescheduled and again I got the assignment. I called and left messages all week leading up to the rescheduled appointment. I finally called their customer service number and actually got a person on the phone! It was quickly settled and agreed to pay me the print/travel fee and add it to the upcoming assignment fee. I received a new confirmation and 3 days after closing, I submitted my updated fee. Oh, and as you said, I do not work for them for 90. My base is 125 and I get it or higher dependingon the distance. I think it has to do with their not being many notaries in my area.
Hey Richard, the order is 125 and I agreed to do the second trip for 90 because it was only 6 miles away. I printed 12 pages and I thought doing her a favor would be a good thing now I’m thinking not so much.
Finally got the payment corrected to reflect two trips by submitting the wrong order version and having an A/P person email me asking me to correct the order number and when I sent her the email chain that no one ever responded to she fixed the fee.
Glad it got worked out.