Here is my first job experience, it was with Snapdocs platform and Priority Title & Escrow. I received a job notice and expressed interest. I did not hear back during that week but it did not appear that the job was assigned. About a half hour after the job time, the client called and asked me where I was! I was floored but expressed my sincerest apology. I explained that I had not received the job details but promised I would follow up and asked the client if there was a preferred time to reschedule. The client was agreeable and gave me a contact name to follow up with. The title company received a message (through the client’s contact after we spoke) that the job was not assigned or completed and sent out a new request for it. I expressed interest and after a few days, I was officially assigned to the job. Has anyone ever experienced this? How do you handle accepting job notices and not receiving a response - accepted or declined? I now have this fear that I need to keep these times open, and be prepared, in case I hear back with little (or no) notice!
I am also curious about the potential for internal negative feedback - since there was a “no show” even though I went above and beyond to make it right.
Hi Loriminer: I’m responding to your question on my 17th year as a mobile notary public in San Francisco.
In this business you’ll experience all kinds of situations including agencies and escrow companies taking advantage making you a scapegoat for their own errors.
You’ll surely change over time recognizing being taken advantage of over another’s errors blamed on you. Please don’t worry nor get paranoid knowing you did all you could.
The job we do can be full of abusive situations, especially for women, as it can also be full of many appreciative customers! There’s always good and bad in every job on earth so consider new experiences are normal for growth in any new industry you’ve chosen. Try not to overthink such issues you described. Mental health checks are relevant to many new notary public’s including myself.
I eventually realized new experiences beyond my having worked 25 years in corporate jobs, do take time to adjust to. Thus, I had to develop new skills. I learned over the years not to allow false accusations to linger emotionally and how to handle them. In your case, you needed to let the agent know they never assigned you and need not worry over it.
Should an agency blame you, don’t work for them because you don’t get paid for putting up with their B.S.!
Thank you @CherylM for your response! 
I’ve had stuff like this happen several times. I was always saved by maintaining good records. By that I mean, printed copies of the order and downloading the order to my own file so that contact information and other administrative date is maintained. I can recall only once having a signing service doubt my integrity in a matter such as you’ve described and my records saved me, although, the signing service dropped me. I moved on with no further incident.
Think of it this way: you’re essentially under contract when you accept an offer/order. Behave accordingly. Follow the rules/instructions/guidance and good business practices and communicate. Avoid defensiveness - just present the facts and evidence and remain calm and professional.
Sounds like a glitch in the system or an error one someones end but not yours. There is no way I’m saving timeslots for jobs unless I’ve been assigned the job. It’s interesting the client had your contact information but you didn’t. With snapdocs, I believe they are emailed when you are actually assigned giving them the opportunity to confirm the appointment on their end, with your profile picture and I guess your contact information, letting them know who is coming to the appointment.
Sounds like some kind of funny glitch happened. But no. I would never leave a time open if someone is sending out an order days ahead of time and you counter offer. I’m first come, first serve. There is no guarantee you will get that first one, so I try for the next also if two at around the same time come up. Especially if it’s been more than an hour since I put an offer in on the first. Whoever gets me first is the winner.