A SnapDocs offer for Mortgage Connect came across last week. The offer started at $ 100 with 175 pages to be printed twice. I countered at $125 and received the assignment. It was scheduled to close later that day. I received notification that the documents were ready. I opened my account and found out that the page count exceeded 225 pages x 2. IMO that’s a classic bait and switch. Called and emailed them immediately and asked to be removed. I was removed.
Today I received an email from Mortgage Connect stating in essence that my score was reduced due to a same day turn back.
It’s not unusual for companies to penalize notaries who dump orders same day. One way to avoid that is to call on the telephone and speak to someone - from my experience anyway.
Mortgage Connect has several lenders they rep that go over 200 pages. When that happens to me I ask for a printing fee to be added and haven’t ever had a problem receiving extra fees for 200+ pages.
I don’t think of it as bait and switch. Because the people who put those orders out don’t realize when a standard (175 is still pretty big but standard for them) goes to over 200.
You just ask for more money. I like any company that pays me every week. So I do lots of MC
By the way a reduced score doesn’t mean you don’t get orders. But that closing coordinator can actually remove yoyu from their blasts.
Save emails and forward email when discrepancy and state assignment not as agreed. MC changed approx. 3 years ago. Not sure if process is now less organized but they switched to lower fees. After working with them for appox. 10 years stopped because no longer wanted to deal with fee issues.
I would think that they would penalize notaries who dump orders at the last minute. If you get an order today for a future day signing and then dump it when you get the docs and see the page count, that to me is more egregious than getting an order today and dumping it today. If you dump an order and put MC in a bind trying to find another notary at the last minute on an order that you received days ago, that to me is playing dirty, and you deserve to be penalized. The only time I ever dump an order is the same day that I receive it, giving the signing company plenty of time to find a new notary. Sure, there are valid emergencies that come up at the last minute, but that’s not what we’re talking about here. We’re talking about notaries who give back orders for no other reason than that the page count is higher than they would like it to be.
I agree with you. I usually get the print fee. I asked for when it’s that big. I asked tend to take care of my relationships with the company to take care of me so it takes a lot for me to give an order back.
If you have a page count before you accept, counter offer your fee including print fee. If you accept a job at a fee and then the page count is over 150 pages send an email to the scheduler and ask if they can add $20 or whatever since it’s extra large over 150 pages. That’s how I do it. I don’t usually call asking for more money. I quote fees that include printing up to 150 pages. If it goes over 175 I ask for more. You won’t always get it. Sometimes you’ll get a response that says should you be REMOVED? Just depends.
They need to use more modern practices. When I did a reverse mortgage closing I was allowed to print just one copy because the customer copy was in there. I only had to print 200 pages and I still got the nice fee for reverse mortgages. I am willing to provide the customer a copy if it costs me nothing, but if it costs me ink, paper, time …. I need more money
A couple years ago, I had a signer who was not content to merely get paper copies of everything, she wanted me to go through her package after we had signed the original package (150 page Refi )to make sure she signed her copy properly. WHAT!? That’s too much of my unpaid time. Let the title company provide that.
All hiring parties expect an LSA to do a final check and review the signed documents before leaving an appointment anyway. That’s not an extra unpaid step that’s considered best practices.
I experienced this yesterday, for the second time, with sing ature closers. I’m very disappointed as I’ve had really good experiences with them in the past.
This is the second time now that a job advertised was a “small package” 14-27 pages, and the fee, I feel was fair for a small package, close by.
When I received the docs there were two packages. The first 27 pages, the second 148 pages. When I realized the work actually involved I countered, and they countered, but we ultimately could not meet in the middle, and I asked them to reassign. I was penalized the 1st time it happened, which I feel isn’t right. Yesterday I was not.
Perhaps this was an error, but I feel like if it happens more than once, then it’s a trend. What recourse do we have when we are unfairly penalized on the platforms?
I never print a whole 2nd package anymore just the disclosures and numbers pages, the signer gets a digital copy just like we do they can print what they want. Been doing it since 2019.. also I had MC remove me from their regular website because I had somebody cancel on me there was no numbers for anybody to call only to click on their little app saying that it was not completed. Also their fee rates have dropped significantly so I just removed them now they’re on snapdocs trying to grab people to work for them
