Question About Snapdocs “Proof of Training” Requirement – Clarification Needed

Beginner's Questions
1

Hi everyone,

I’m hoping someone here can help clarify something, because I’m genuinely confused about Snapdocs’ “Proof of Training” requirement.

I’ve already completed:

  • Loan Signing Agent training through the NNA

  • Texas-approved RON training through BlueNotary Academy

Snapdocs has reviewed and accepted my:

  • Notary commission

  • Bond

  • E&O insurance

  • RON commission

  • Digital certificate

However, for Proof of Training, they are telling me they currently only accept screenshots of profiles from Pavaso, Notarize with Proof, or NotaryCam — and nothing else.

This is where I’m confused:

  • Pavaso is no longer an active platform, so I don’t understand how it’s still being listed as an acceptable option.

  • NNA training seems to be widely accepted across the industry, yet Snapdocs won’t accept it.

  • BlueNotary is a Texas-approved RON provider, but that training also isn’t accepted.

  • To make things more complicated, NNA does not provide a downloadable certificate, only a verification link to your SigningAgent profile — which many signing services don’t accept because they require a certificate upload.

So my questions are:

  • Is this really how Snapdocs is handling credential verification right now, or am I misunderstanding the requirement?

  • Is “Proof of Training” meant to verify RON training only, or general notary / loan signing training?

  • Has anyone else run into this exact issue?

  • If so, how did you overcome it?

  • Did you actually have to pay for additional platform-specific training (Notarize / NotaryCam) just to get approved on Snapdocs?

  • Or is there a workaround or clarification that Snapdocs provided later?

It just doesn’t seem logical that reputable training from NNA and a Texas-approved RON provider wouldn’t be accepted, especially when one of the “approved” platforms is no longer active.

I’d really appreciate hearing how others handled this — whether you waited it out, escalated it, or ended up paying for additional certifications just to satisfy Snapdocs.

Thanks in advance for any insight.

2

UPDATE / FOLLOW-UP: Snapdocs “Proof of Training” Requirement

I wanted to post an update after doing a lot of follow-up directly with Snapdocs and the three platforms they currently accept for “Proof of Training” (Pavaso, NotaryCam, and Notarize with Proof).

Here’s what I’ve learned:

  • Pavaso – No longer active for independent notaries. There is no current onboarding, RON training, or certification available, so proof of training cannot realistically be obtained through Pavaso.

  • NotaryCam – Confirmed in writing that they do not provide official RON training or certificates to independent notaries. Platform use is self-guided only, with no documentation provided that could be used for Snapdocs verification.

  • Notarize with Proof – This appears to be the only viable option. Proof does not issue a standalone training certificate. Instead, “Proof of Training” is satisfied by completing onboarding as an In-House Notary (IHN) for an organization (in this case, Snapdocs).
    The catch: Snapdocs must first add you as an IHN before you can begin Proof onboarding. You also must use a brand-new email address that has never been associated with Proof. During onboarding/training, Proof generates a Proof Digital Certificate, which serves as the verification.

At this point, it feels overly complicated, especially since I’m already a commissioned Texas RON with state-approved RON training completed. Two of the three accepted platforms can’t actually provide proof, and the third requires Snapdocs to initiate the process before the notary can do anything.

So I’m genuinely curious:

  • Is this really the process everyone had to go through to get approved on Snapdocs?

  • Did Snapdocs proactively add you as an In-House Notary on Proof, or did you have to push for it?

  • Is there an easier path I’m missing, or a step-by-step guide that isn’t publicly documented?

Would love to hear how others navigated this, because right now it feels far more complicated than it should be.

3

SnapDocs has proved themselves to be disorganized and yet NNA still supports them. NNA support has been deteriorating over the years. Their information is basically false advertising which is developing more in Notary Signing Agent business. Originally I’m from Berkeley CA and learned tool of “question authority” which is something I still practice to this day. You are doing a good job checking and verifying. Good luck!