I am trying to submit an invoice for Townsgate so I can get paid for May closings. I do not have the invoice tab on my portal. Am I doing something wrong? Or who should I contact to get some assistance? The payment instructions provided when I signed up with Mortgage Connect are not helpful. And the person that onboarded me was not able to help much. PLEASE HELP. I do not want too much time to pass by and then have to fight for payment.
@alisia1 When you login to the webportal, the Headers should look like this:
The tab identified as “Online Invoice” should be present (see image above) for your submission of invoice(s).
On that same page just below Your Name/Your Business Name, is a Help? hyperlink. Here is the data from that page (see image below):
OR
You could send an email: Vendors@townsgateclosing .com
Here is more detailed Contact Data:
Thank you @cNsa5! Unfortunately, my header only has Profile, Vendor WIP, and Credentials. Not sure why I have that issue. But I have already emailed Vendors@townsgateclosing.com so I guess I will wait for a response.
1 Like
What I find the easiest is to keep a blank invoice on my desktop and fill it out as jobs are awarded, dating it for 3 days after the job completes and submitting as I go along. I don’t find the Townsgate process as easy as the MC process even though they say it’s the same. You download the invoice template. I just keep one on my computer. Not sure they take all orders on one invoice or not, I’ve never done it that way.
@alisia1 
Yes, you’re correct. Appears that there is a toggle that should be “On,” but that is “Off.” Thanks for the screenshot of your Header. Helpful!
Will you return to your thread & post the update after you’ve achieved Success please? 