Hello, I’ve been doing signings for a year and a half & have never had this happen before. I traveled to the next city over to do a buyers package with two named signers. The signers told me the seller was signing today as well but was running late I told them I was unaware of a seller signing with me today as usually there is a seller & buyers package & no one informed me that I would be meeting with these THREE people. I guess they told the seller not to come after all. The next day I then get a call from the company saying that I was supposed to meet with the seller as well… No one told me, they said that I was just supposed to know because the signers told me. I had no idea what her name or contact info was nor did she have any of my info. I couldn’t go out the next day as I am in the next city over. I told them I could go the day after, as again I over an hour away. They told me no & that they were reducing my fee by $50 this hurt as I was traveling for over 2hrs round trip, signing with 2 signers took 3hrs. Plus I printed 2 packets of almost 200 pages. Is this normal to have signers show without being informed?? I’m very upset now especially because there were only 2 documents that required the 3rd unknown about signer.
If I understand your story, you were supposed to accept the buyer’s mention that the seller was also going to be present for this signing ceremony. The SS did not so inform you of this and did not imply that the fee reflected this (extra?) work to be performed by you. Then, the seller was not present when you arrived. It seems all of these circumstances were out of your control. It may then be prudent to confer with the SS both in writing and on the phone to sort out what happened and how you should ultimately be compensated for the work you performed. Maybe, you’re OK with the fee you received and are just troubled by the surprise and inconvenience. A reputable SS will at least hear your story and either adjust your comp or explain, hopefully to your understanding, why not. Sometimes stuff happens that nobody can predict and you just gotta roll with it. Other times, you gotta hold your ground and get what’s coming to you.
I have had pretty good success with being firm but reasonable with SS when things go haywire on me. The best thing to do in almost all instances is call the SS and explain what’s happening while your still on the assignment.
@FeliciaNM505 what info was in your confirmation and your instructions? And did they possibly send the Seller package separately and it went to spam? Or did you miss a download?
No criticism…just some questions.
The only info I had on my confirmation was the names of the 2 signers that were purchasing. The order was also put as a refi but it was actually a new purchase. No other info was given. Nothing saying I would be meeting with the seller as well, absolutely no information no name no contact for anyone else just names & numbers of the 2 signers making the purchase. I had absolutely no clue I would be meeting with 3 signers. There were only 2pg in the package that were for the seller to sign, which I have experienced to not be uncommon, as usually there’s a whole separate “sellers package”. I haven’t been doing signings terribly long but I have been doing long enough to have never had this issue in the past year & a half.
Thanks so much for your helpful response! I think I will be contacting the SS as 1/3 of my promised fee getting taken is significant for me, especially having to travel over an hour away to the next city & having to print almost 400pages!
Also no missed downloads only the 189pg buyer package
Thank you, @FeliciaNM505 - and I agree with your other post that your fee should not be impacted at all - you did the job you were given. I would not let this go.
I remember several years ago I did a purchase signing - signed buyers only. A week later I got a call from the company (then Amrock) asking where the Warranty Deed was and they were withholding my fee for it (and dinging me as is their wont)…come to find out. they had another notary to get the Warranty Deed signed…not me. I got my full fee.
Hope you can resolve this to your satisfaction.
Do NOT let them get away with this. THEY–not the Buyer–hired you–and THEY misinformed you. AND the Seller wasn’t there! Address this more politely than I just did and I think they’ll see the light and pay you full fee.
I agree with @Arichter about how to respond. But do so in writing, not by phone. Remember to attach a copy of your order confirmation as evidence of what you were hired to do and led to expect with regard to signers to be present. Then add all the other extenuating circumstances that made this signing problematic and worthy of more than your contracted fee, not less. Also, include all hiring parties in your correspondence. You will most likely receive a fairer response. Good luck.
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