I was assigned this one-page document for an insurance company, who has been having trouble getting the document back from the signer. The first time I called, the signer’s dad answered who seemed aggravated, refused my services and said he would have his son go to the bank to get the document notarized and he would upload the document back to the insurance company. A week goes by and the insurance company has not received the doc. So, they asked me to call and show up at the signer’s home, take a pic upon arrival. I then called the signer left 2 or 3 voicemails (spaced out), then researched the address and the original address was to a college. I sent an email back to the signing agency and they followed up with the insurance company. They came back with a new address, which was further away. I told them I could not go out to the home for the initial $40 fee, I told them I would need $95 to go out to the new address. They agreed to higher price and they requested pic of the home when I arrive and a knock on the door, so I nervously went out to the address on the order and it was a field.
They came back today and said they had made an error on the address and sent me a corrected address. I declined to go to the corrected address and suggested they get another notary or maybe a notary servicer.
How would you have handled this and would you expect to be paid for the trip made to the wrong location?
I would verify any address with google maps on something like this type of assignment. Yes, I would expect to get paid for going where they sent me and the address was wrong. Honestly after Dad was mean I wouldn’t have taken it the 2nd time. But that’s me.
The address provided today is the correct address. I did verify it on the County Assessor’s office.
I noticed on the signing platform, they doubled my fee to $190; so, I responded that I would need to be paid by 06/30/25, due to this not being an ordinary signing.
Would you make the second trip, if they met the requirements?
@cwickam Be very cautious at this point, since the signer is reticent . . .
Very Closely review the fine print on the Signing Confirmation/Signing Order for any superfluous notes about not paying if the doc isn’t executed, etc.
.
If they have extended a verbal agreement that you will be paid, it would be in your best interest to have them provide that agreement in writing (via email) prior to your departure for the ‘latest’ specified location.
They have confirmed the increased pay plus paying for two trips on the order through Snap Docs and even states that I will be paid my full fee even if the document is not signed.
It was a good brief visit today. Much better than I anticipated, the signer was at work when I arrived. Spoke with the father and he had a much different attitude. PTL
Wonderful! 
You’re Welcome! 
for coming back to follow up!