I’ve been getting more emails from services and platforms asking notaries to double check certain documents that continue to be returned missing signatures or completely incorrectly.
And they urge notaries to re-check before leaving an assignment.
What I wonder is, why haven’t they programmed their AI to tier out requests for services?
It would be an easy coding fix to offer jobs to notaries who are error free for them allowing a 5 second window for those notaries over notaries who continually return errors.
If 25 pages of notary instructions are not preventing errors, maybe hire the reliable resources that do not return errors.
These are coming from the companies that dropped the rates they pay notaries. Only new notaries will accept those low rates, so there are a lot of errors. Instead of badgering all the notaries, why don’t they offer to pay us what we’re worth. It will bring down their errors as well as needing to ask everyone of us to do more to correct their shortcomings. I won’t work with a lot of these companies anymore.
What I find the most entertaining about those situations are the packages that have multiple mistakes on the lenders end or whoever is preparing the documents because there’s multiple copies of the same thing and different things being filled out in different areas and then I having to explain to the client why it’s different and why they’re signing multiple copies for no reason. Maybe they need a reminder of their quality control.
In total agreement! With what they offer sometimes, they get what they pay for. They would rather deduct $ from the fee and have it corrected. I’ve actually picked up clients who tired of that game. Now they just call me direct. I don’t show mercy for having to clean up behind anyone.
Oh boy! I just had one with a lender a few weeks ago. Lender contacted me direct! They thought they could just change the CD 1 hour before the appointment and we were good to go (in this state that should have been resolved 3 days before closing). Once I explained the intricate nature of the loan documents, they wanted me to pull and change out the corrected documents. Seriously, they acted as if they didn’t know! Well, I wasn’t pulling documents from 2 piles to make up a loan package. Not happening. Printing the correct documents was all I was willing to do. (Refi of 175 pages…right) They paid for every reprint that had to happen esp. once the lawyer got involved. Yes, I contacted the attorney and they contacted Title. I really did appreciate the chain of command that day!
