Am I the only one having collection issues with these people? Accounting has not responded to multiple messages for over three (3) weeks until 7/6. Their message read " I will be meeting with the Executive Committee to discuss how we can avoid these types of payment delay errors. Please know I will not these payments slip through the cracks, you will receive payment". I am flabergasted at this email!! So Wednesday NO update, Thursday and today Friday NO updates. Oh, and in the last year have made waiting even more painful by stating that time begins ONLY when the accounting team send a confirmation received invoice email. This process has added 2-6 days to an already painful 30 days plus that following Friday IF your lucky…I even messaged Jennifer Garland via LinkedIn and she isnt responding and she OWNS the place!!
If this continues all my Prestige invoices will cost me about $ 600.00 for all my outstanding since MAY.
@marlassocalnotaryJust wondering if by any chance were you able to locate the immediately available information found within the Notary Cafe database on this particular business entity?
This information is a GOLDMINE!
Most members express that they find it difficult/NEARLY IMPOSSIBLE to locate the SearchFunction in order to access the wealth of information available within the database that has been generously contributed by your sagacious fellow business owners over the years . . .
To be helpful, I’ve inserted an image for you & others [see below] to help members locate it to unlock the wisdom & knowledge of other members on the forums.
I’ve performed a cursory Search on your behalf and the results show ** 50+ separate** threads (in addition to yours) about this business entity. There is a plethora of data immediately available on the threads within Notary Cafe.
SPECIAL NOTE:Accessing the database to locate information about potential clients has saved many of us an inordinate amount of time ‘chasing’ payments for Services professionally provided to potential non-payers . . .
I have always had issues receiving payment from Prestige. ALWAYS. They are great to work with for the signing process, but always frustrating once the signing is done. 1- you must invoice them for payment, something I find easy enough, but why???. 2- receipt of invoice is usually confirmed within a couple of days and then nothing. 3- It takes multiple emails to collect payment, often up to 3 months. I find it easier and easier to ignore their signing requests, as I contemplate the time I will spend trying to get paid. They do pay, but in their own sweet everlasting time. It’s too bad, because otherwise they are good team to work with. Good luck!
Oh I agree to your response on them. When this payment problem is finished they are too! This is my “straw that broke the camels back”. In my 5 yr observation of policy & procedures from “most” of the companies, they have zero idea how to operate as a business. Copy and past terms and conditions-seriously!! And yet many are/were Notaries before Owners who went through this pay trap of B.S. and are so lazy they Copy/Paste from other Companies, haha. I have some accounts who apparently are solvent and pay me in 2 weeks, others pay systematically 15th/30th. while many use Checkbookio and Pay in 30 but really that’s just initiating a payment to “look good” yet it won’t post to my account for another 5-7 days. WHo do they think they are kidding?
I know Prestige Notaries is now Prestigeinc., which in itself says there are probably immense financial issues thusly they had to “close” and re-incorporate themselves and I feel it was right around when they started outsourcing alot of their support staff. Now, I receive a call when Im being assigned from Indonesia or other country, “verifying” my acceptance of said order, then confirming my credentials each and every time they call. Ridiculous and personally do not want to enrich a company failing who resorts to cutting US jobs to stay afloat.
Time to focus on direct and gnw orders and drop all these dead beat services. Ill keep a few.
Well, I appreciate that insight and luckily Ive had 2 who stung me along that long. One Prestige and the other Coast2Coast (who I dropped a year ago). Ill just scrub my list of dead beats and add more after I review them here. Thank the lord above that I do gig work to subsidize my income or this issue with Prestige would really jeopardize me.
Hi, no, you are not the only one having issue with payment form Prestige. I have done a lot of work with them as well and they owe over $1000. It’s been outstanding for me for almost 2 months. I have submitted my invoices and I have waited LONG past their 37 days. I have had the same issue with reaching out to the accounting department and they are slow to respond or do not respond. I receive a lot of their work because of a contract they have with a builder and title company in my area. I am a preferred notary for the title company. Unfortunately, I am going to have to take this issue to the title company and inform them of the signing agency they choose to schedule out the closings, is not paying their notaries. It’s sad, because I have to inform the staff of the builder that I will not be able to do their closings. This staff values my work, professionalism, and ease with their clients. I would suggest, finding out the title companies they have contracts with and reaching out to the title companies with your concerns on who they have become an affiliated business partner with. Hopefully, the title companies will hear our complaints and switch to a more reputable signing agency that will advocate for us notaries. IF we all stop participating, they will FALL.
I appreciate your info and sorry you’re in tmy he same boat…I had the same thought to contact each Title AND Escrow Co’s as well when I hit 2 months. They need to know that this company is unscupulous, and questionably solveent. I went through all my receivable’s and see Prestige held (note past tense) #1 spot but I no longer respond to their messages. HAHA I even got a call for an order, one they blasted but I ignored that too.
My #2 company is beginning to look shaky, they made the fateful decision to move to Offices (I assume home based) 2 months ago and they are in Orange County CA, Irvine to be exact 9th Floor suite. I had called for late payment and Im told by the Owner, Oh ya we’ve been moving the last 2 weeks to our new OFFICES and haven’t had time! But we will get checks out asap. A few days later they paid. Since this move, I am calling for payment when before they were fairly good with sending before I called. Oh and about a month after the move I get a random text from wife-don’t text our cell numbers (her & husband) call into office from now on. HAHA better change their cell numbers.
I use Snapdocs for all my invoicing, never have a problem with any company NOT receiving them except #2. Of 16 invoices this year they have magically not received 5. Suspicious I say. Oh and their name is COASTAL COUNTY NOTARY in case anyone else if currently working with them or may decide to. Ive got a long range scope on this Company. I am making outbound calls to replenish both of these companies and increase my volume. May be seeing more and more of this by end of the year with interest where is it and could go higher if we get into a war w Iran for real.
WOW!! I know it’s tough, especially since the market changed and there are less refi’s going around. I will advise, keep all emails and great accounting. Reach out to title and escrow companies, and if the title company is local, go pay them a visit. Look for title and escrow email addresses on platforms. The title companies, do like hearing about these situations, especially since they depend on us. I send you my best my friend. Trust you are not doing anything wrong or in the wrong. We trust these companies, until they show us otherwise.
So I called the title company, and he confirmed Prestige has been paid for my 2 closings. After searching several websites, I have finally located her!! She is not licensed in FL or WA States. She is now licensed through the State of Delaware. Her Registered Agent is: Universal Registered Agents, Inc., 300 Creek View Rd Ste 200 Newark, DE 19711. Due to Prestige not responding to payment requests, a Registered Letter needs to be sent to the above address with all the closing(s) information, i.e.., date of closing, amount of payment due, number of contact attempts, i.e., telephone, email, text, etc.. If I get no results from my Registered Letter, I will be contacting the homeowner, explaining to them that I will be putting a lien on their property for non-payment.
Most often, they’ll reach out to the Signing Service [SS] to determine why the Professional Signing Agent [PSA] hasn’t been paid, particularly if the SS has been paid already.
The T/EC may say: “We paid the SS and it’s not our problem.”
Your reply could be: “I will report your T/EC to the Department of Insurance for your State with a claim of theft of services by contracting with deadbeats who are choosing NOT to pay their subcontractors for professional services successfully provided.”
This should garner their attention to the matter at-hand & could possibly help them determine that the SS isn’t a professional partner to contract their business.
you are not. Ive been emailing for weeks now. on 2 closings i completed in May.. I received a bogus email asking for patience. I let them know in the email I have been patient ad I need my pay
SPECIAL NOTE:Accessing the database to locate information about potential clients PRIOR TO providing your Professional Services has saved many of us an inordinate amount of time ‘chasing’ payments for Services professionally provided to potential Non-Payers . . .
Regardless, if it’s for one (or multiple) Signing Order(s) [SOs], it’s ‘Theft of Services.’
Thank You 
Concur